Arts of the Contact Zone by Mary Louise Pratt Essay

Arts of the Contact Zone by Mary Louise Pratt The Arts of the Contact Zone by Mary Louise Pratt opened up a whole new concept for our class. The new term â€Å"contact zone† appeared and Pratt defined it as social spaces where cultures meet, clash, and grapple with each other, often in contexts of highly asymmetrical relations of power, such as colonialism, slavery, or their aftermaths as they are lived out in many parts of the world today. The idea of the contact zone is intended in part to contrast with ideas of community that trigger much of the thinking about language, communication, and culture. According to Pratt, the two distinctive phenomenon of the contact zone are autoethnographic text and transculturation. One of†¦show more content†¦It would not be fair or effective to simply teach students from diverse backgrounds how to write in the language of power while ignoring their culture and the fact that there is a language of power. It is important for writing instructors to teach students from the dominant community why their language is considered legitimate and why the dialects or languages of other communities are not. In doing this, the instructor can break down the barrier of the imagined community. If the instructor does not address the issue of power in language, they run the risk of silencing their students who are not from the dominant culture and be responsible for the students that are from the dominant culture. First of all, the contact zone class can be applied mainly to the extent of developing one’s thoughts and ideas because of its foc us on ‘conversation’ or speech. A writing process is much more than just to put what a writer intends to say into words. In addition, Pratt pointed out the utopian quality and abstract idea of the speech community. However, it is also true that in some contexts like academic setting that kind of uniform idea of speech community has functioned well to give necessary order and stability for the development of the community. In a contact zone classroom, we are encouraged to turn ourselves to the outside world that is full ofShow MoreRelatedArts of the Contact Zone by Mary Louise Pratt999 Words   |  4 PagesThe â€Å"Arts of the Contact Zone†, an article written by Stanford professor Mary Louise Pratt, discusses many different ideas about culture and communication by utilizing what she calls the literate arts. Pratt explains many terms that she believes are beneficial in gaining a further understanding of a literary piece. Key terms such as, contact zone, autoethnography and transculturation are introduced in her essay. She describes contact zones as â€Å"social spaces where cultures meet, clash, and grappleRead MoreEssay on Arts of the Contact Zone, Mary Louise Pratt1245 Words   |  5 PagesPittsburgh, Pennsylvania. During the conference Mary Louise Pratt a Stanford Professor delivered a keynote/lecture that revolutionized how people think about their social spaces. She introduced a re volutionary way to think about these social spaces, instead of calling them communities she started calling it the â€Å"contact zone†. According to Pratt a â€Å"contact zone is a place where cultures meet, clash, and grapple† (Pratt 487). While lecturing her fellow colleagues Pratt argues that our idea of community is stronglyRead MoreEssay on Arts of the Contact Zone by Mary Louise Pratt532 Words   |  3 PagesArts of the Contact Zone by Mary Louise Pratt In the Arts of the Contact Zone, Mary Louise Pratt has tried to explain the concepts of the â€Å"contact zone†, which she referred to as â€Å"the space of colonial encounters†. This social space that she speaks about is a stage where â€Å"disparate cultures meet, clash, and grapple each other, often in highly asymmetrical relations of domination and subordination†. Pratt aims to highlight these relations between the colonizer and the colonized â€Å"in terms ofRead MoreMary Louise Pratt Edward Said Essay1151 Words   |  5 Pageshomeland. Great opening sentences. Mary Louise Pratt, Kenji Yoshino and Edward Said all present very good methods of maintaining ones national identity in their essays. In Mary Louise Pratts essay Arts of the Contact Zone she gives examples of people who are in a contact zone. Contact zones are where people are meeting other cultures, and they have to remember not to lose their own. (this was a run-on so I made it into two sente ces)One of the Arts of the contact zone that describes what has happenedRead MoreThe Literate Arts: What is the Purpose?1334 Words   |  6 PagesNicholas Crawford English 103 10 September 2014 The Literate Arts: What is the Purpose? As a student I have read several essays, all in different but connecting points of view that explore in depth the diverse ways of education, educating in the literate arts, learning, using the information, and applying it to life. In reading the controversial opinions expressed throughout these essays, the question, â€Å"What are the literate arts good for?† has crossed my mind more than a few times. Four authorsRead MoreArts of the Contact Zone Essay1167 Words   |  5 PagesMary Louise Pratt wrote the essay â€Å"Arts of the Contact Zone† with the purpose of explaining that society would benefit if people were exposed to and understood the concept of â€Å"contact zones†. She refers to contact zones as social spaces where cultures meet and clash with each other, usually with one culture being dominant over the other. A person living in a contact zone is exposed to two different cultures, two different languages, and as a result is presented with a struggle i n each culture toRead MoreCultural Concepts: Appiah’s Ideas and Mary Louise Pratts Analysis745 Words   |  3 Pagesinteractions lead to adoption of new values as well as acceptance of the significance of the beliefs of others. All I all his views are that people will always been known, treated and segregated based on their beliefs, values and norms in their culture (Pratt, 1991). The view of the culture of a particular people will always be esteemed as long it does not create conflicts or imperialism among different societal cultures. The importance of cultural identity is that it gives length to the culture enablingRead MoreContact Zone Essay1766 Words   |  8 Pages2014 The Contact Zone The Holocaust happened because two groups of people were grappling with each and one was stronger than the other. Wars typically occur because two cultures disagree and choose to settle it, and the strong culture prevails. African American and Caucasian people used to be exiled for getting married, because they were different. There are millions of different cultures in the world today and every day is an example of how they clash. An author, Mary Louise Pratt, wrote anRead MoreContact Zones Essay1325 Words   |  6 PagesThe reader is introduced to a term coined and repeated by Pratt throughout the piece, contact zones. She uses this term to refer to social spaces where cultures meet, clash, and grapple with each other, often in contexts of highly asymmetrical relations of power, such as colonialism, slavery, or their aftermaths as they are lived out in many parts of the world today (Pratt 584). Contact zones were not necessarily a positive interaction because these social interac tions usually came out of ignoranceRead MoreAnalysis of States by Edward Said1162 Words   |  5 Pageswith the effects of transculturation. Transculturation, as defined by ethnographers, is â€Å"to describe processes whereby members of a subordinate or marginal groups select and invent from materials transmitted by a dominant or metropolitan culture† (Pratt 491). In other words Palestinians have absorbed parts of the different cultures they are now part of due to the nakba, or catastrophe, which marks the exile of more than 700,000 Palestinian Arabs from what is known today as Israel. On November 30,

Ethnography Review A Song of Longing An Ethiopian Journey - Free Essay Example

Sample details Pages: 2 Words: 659 Downloads: 2 Date added: 2019/06/24 Category Culture Essay Level High school Tags: Ethnographic Essay Did you like this example? In the memoir A Song of Longing: An Ethiopian Journey by Kay Kaufman Shelemay, Shelemay describes her experiences of traveling to Ethiopia. As an American graduate student in 1973, she studied ethnomusicology and became interested in the music of the Falashas, a Jewish community located in Ethiopia with Israeli culture. To truly study the music, she decided to travel to Ethiopia and learn first hand about the culture. While she was there, she learned about the relationship between the Ethiopian Christians and Jews only to realize that the two cultures have a lot of similarities. While in Ethiopia, she spent time in the highlands working on her dissertation and learned the gender roles of the society. The women were mainly in charge of staying in the kitchen and keeping up with the household chores, so from the beginning of her stay, she started interacting with the men in order to have access to most parts of the religious experiences, for if she were to socialize with the women more, they would look down on her for her interactions with the men. After some time, she went into Addis Ababa, the capital of Ethiopia, where she met with a well-known Jewish businessman, Jack Shelemay, with the intention of learning about Jewish culture in Ethiopia. They developed a romantic relationship, which put her project on hold for a little. During her stay, the Ethiopian Revolution of 1974 began, which made it unsafe for her to return to the highlands to continue her project. She reoriented her dissertation to include the Christian culture as well as the Jewish traditions. Don’t waste time! Our writers will create an original "Ethnography Review: A Song of Longing An Ethiopian Journey" essay for you Create order When Shelemay first arrived in the highlands, she was warned that there could be trouble, which refers to local spirits that could harm someone. In order to protect the community against these spirits, the village would have zar rituals. She was told that since she wasnt from the village, and she was a woman, she could easily be a target. Although she was never invited to attend these rituals, she could always here the loud drumming that occurred (31). The highlands were mostly fields, so in order to keep the birds and the prey away from the crops, often the washint, a four-holed bamboo flute was played (30). Music was often used during religious ceremonies as well. Before the ceremony began, a priest would ring a repetitive rhythm on a flat, circular metal gong as a way to announce that the service was about to begin, and everyone should attend (39). The service continues with two-sided singing, where the second group would repeat the verse the first group sang. The instruments as sociated with this were often the drum and the gong in a steady rhythm. The society mainly uses music in rituals and religious services, while primarily using drums and gongs in these events. The author did not necessarily discuss the music of the culture most of the time, but rather she talked about her journey and reflections as she did her research and the daily life during her stay. Since she was writing her dissertation about the music of the culture at the same time, the majority of the musical aspects are possibly in her project, rather than her experience itself. Shelemay ended up marrying a successful Jewish businessman from Ethiopia, so her thoughts could have been easily swayed to show everything in a better light. As she continued to live in Ethiopia during the first part of the war, she still depicted Ethiopia in a positive manner, with only criticizing the rebel troops. I do not think I understand the society better after reading about the music in A Song of Longing: An Ethiopian Journey because I dont feel like Shelemay talked about the music enough, but rather she focused on her personal life within the village, and after she got married. I do believe I learned a lot about the culture itself and the history of the Ethiopian Jews and Christians from readying this memoir.

Ancient Egypt And Ancient Civilizations - 1302 Words

As seen throughout time, one of the chief concerns of all ancient civilizations was to maintain order and stability. Civilizations such as ancient Egypt, ancient Rome and even the ancient Babylonian societies all set forth an effort to maintain stability. Influencing forces on this stability were religious, political and even geographical. I’ve noticed that many civilizations flourish for hundreds of years only to fall or be taken over by the next generation. Some cities today are remnants of these fallen empires such as Rome in Italy or Alexandria in Egypt. Our earliest signs of human civilization date all the way back to 10,000BCE, when we see the Neolithic revolution. First signs of farming are seen in the fertile crescent, along with the domestication of animals. The spread of agriculture allows for permanent settling in a single area. The Fertile Crescent was the perfect place for first civilization because it was located in major river basins which in turn made the soil extremely fertile. The Tigres and Euphrates river that surrounded the Fertile Crescent also acted as an easy source of transportation through out the area. This encouraged trade and the development of new communities. Around 5300BCE Sumaria is often accepted as the first civilization, it was a collection of city-states who shared common values and they also had Cuneiform which was the first documented form of writing. Sumaria also held the first government bureaucracy with laws which helped them holdShow MoreRelatedAncient Egypt : An Ancient Civilization1523 Words   |  7 Pages Ancient Egypt, an ancient civilization known today as one of the world’s greatest, would last over 3000 years thanks to the many Egyptians contributing to its success. One such Egyptian was the Pharaoh, Akhenaton. Born to King Amenhotep III, Akhenaton ascended to the throne at around 1353 BCE . He was also known as Amenhotep IV, but would later change his name to Akhenaton in order to worship the g od â€Å"Aton† . Akhenaton may be considered one of the most important figures in Egyptian history seeingRead MoreAncient Egypt : An Ancient Civilization1853 Words   |  8 Pagesapart of an ancient civilization? Well, if I had to chose an ancient civilization to be apart of I’d chose the Egypt (Nile) because of it’s great economic standards and it’s interesting culture and religion. In Egypt they had great agriculture resources, festivals, and lots of different customs and beliefs. This all sounds interesting right? Well, if you want to know more, keep reading! What was Egypt’s economy based on exactly? You’ve heard of the Nile River right? Well, in ancient Egypt they reliedRead MoreAncient Egypt Civilization : Ancient And Modern Egypt968 Words   |  4 Pages Ancient and Modern Egypt There are some countries that have a large civilization, but how many countries have had a successful civilization throughout its existence? What if there is a country that has a civilization from 7000 years ago that has a rich history, various progresses, cultures, governments, customs, and habits? A lot of its heritage still exists until now, Egypt was one of the most wonderful civilizations in human history. Ancient Egyptians lived around the Nile River, where they foundRead MoreAncient Egypt : The Greatest Ancient Civilizations869 Words   |  4 PagesAncient Egypt was one of the greatest ancient civilizations in human history. Ancient Egypt was the longest lasting civilization in the ancient world and lasted for about 2,500 years. ancient Egypt was able to last so long because of their many great accomplishments. The most important thing that lead to the accomplishments and success of ancient Egypt was The Nile River. Ancient Egypt is often referred to as the â€Å"Gift of th e Nile† because of how important the Nile River was to the success and longevityRead MoreAncient Egypt And Ancient Egyptian Civilization847 Words   |  4 Pagesparts of this culture was its belief in the afterlife. This belief was so widely accepted and important to the people of Egypt that it influenced many aspects of their everyday lives. The version of the afterlife that the Egyptians believed in was very different from other religions and cultures. The immortality ideology is something that many cultures grappled with. The ancient Egyptian belief was the epitome of immortality ideology. Everything that the Egyptians did was influenced by the idea ofRead MoreAncient Egypt And Ancient Egyptian Civilization865 Words   |  4 PagesThe Ancient Egyptian Civilization The Ancient Egyptians society is what I think is the best civilization that ever lived. Ancient Egypt was a civilization of ancient Northern Africa, concentrated along the lower reaches of the Nile River in what is now the modern country of Egypt. It is one of six civilizations globally to arise independently. From the great pyramids of the military conquests of the New Kingdom, Egypt’s majesty has long entranced archaeologists and historians and created a vibrantRead MoreAncient Egypt And Ancient Egyptian Civilization1495 Words   |  6 Pagesâ€Å"Egypt treated its women better than any of the other major civilizations of the ancient world† (Thompson). Over 6,000 years ago, the powerful civilization of Ancient Egypt began, lasting for almost 30 centuries. Ancient Egyptians treated their cats like royalty, used spells and animal flesh to heal almost anything (Napoli Balit). Most Importantly, the people of Ancient Egypt valued their polytheistic religion above everyth ing, they worked hard in order to get into the paradise of the afterlifeRead MoreAncient Egypt And The Egyptian Civilization951 Words   |  4 Pages3400 BC, the rise of the civilization along the Nile river began what we know today as the reign of Egypt. As one of humanity s oldest civilizations, Ancient Egypt was responsible for the amalgamate out of the smaller cultures found along the Nile River and into the Nile Valley civilization, developing into the three stages of kingdoms over time. The Egyptians or the Nile Valley civilization got its name due to the proximity of the river Nile in Egypt. Rivers of the ancient world were vital to mankindRead MoreAncient Egypt And The Egyptian Civilization902 Words   |  4 PagesWhen we think of ancient civilizations the first one that normally stands out is Ancient Egypt. The Egyptians were one of the very few that arose to civilization independently, and accomplished many impressive things along the way. The Egyptian civilization stret ched along the lower reaches of the Nile River in Northeastern Africa. Religion was at the core of everything that the Egyptians were and they stood firm for what they believed in. Their religion was based on polytheism, which was the beliefRead MoreAncient Egypt : The World Civilizations Essay1084 Words   |  5 PagesWorld Civilizations I Mr. Shows 7 November 2016 Ancient Egypt Multiple factors go into account when considering that Ancient Egypt is one of the best civilizations of all time. First, the location of Egypt allowed it to prosper; second, the culture was one that the world hadn’t seen until then; third, the architecture that took place baffles scientists to this day; and lastly the impact it had on modern culture. Egypt is located in a prime location for civilization to spring up. Egypt possessed

Hospitality Management Operational Plan

Question: Discuss about theHospitality Managementfor Operational Plan. Answer: Introduction Hotel industry is one of the most service-oriented industries. The success of this industry depends on the quality of services provided by the hotels to their guests. It is utmost important for the hotels to continuously upgrade themselves by providing the customers with excellent quality of services. The main objective of this report is to analyse and evaluate the various components of ABC Hotel. After that, the managers of the organization need to develop an effective plan for the hotel to increase the profitability of the hotel. Operational Plan Operational plan is a detailed plan that provides a clear picture about how to achieve the organizational goals (Altinay, Paraskevas and Jang 2015). There are four major areas of an operational plan. The first section is to ensure the requirement of necessary resources. It has been seen that there are two types of resources that are required for the smooth running of ABC Hotel. They are equipment for video conference and service buses. It is needed to introduce new video conferencing system in order to establish effective communication among the different department of the hotel. For this purpose, it is needed to install multi channel video conferencing system. The implementation cost of the video conferencing system will be $5000 for each department. The next resource is to buy more service buses for the hotel. The buses need to be purchased in order to make delivery service more effective. There is a need for five buses and the amount will be $1250000. Key Performance indicator, commonly known as KPI, is some specific values that show the extent of progress of the key organizational goals of any organization. The KPIs are chose based on the types of the businesses (Zwetsloot 2014). In case of ABC Hotel, there are specific KPIs that will assist the managers to measure the performance of the hotel. For the purpose of ABC Hotel, KPI software will be installed for the purpose of performance measurement. This software will record all necessary data and information regarding the performance of the hotel and will present them by graphs (Parmenter 2015). The organizational managers can judge the performance of the hotel by observing those presented data and information. Business metrics will be also be implemented for the purpose of performance measurement. Every business and operational area of ABC Hotel will have Business Metrics that will help in measuring the performance of every business process of the hotel (Sharda, Delen and Turban 2013). There will be a separate monitoring process of the hotel. It is utmost important to have an effective business monitoring process in the organization. In case of ABC Hotel, there will be a separate team for monitoring process. The monitoring team will be consisted of five managers from different department of the hotel. The monitoring team will report to the retail store manager of the hotel (Stavrou et al. 2014). There are various factors in the hotel that can affect the financial health of ABC Hotel. Hence, there is a strong need for an effective contingency plan for the hotel. In case of ABC Hotel, the financial contingency plan will be consisted of four steps. In the first step, the risks in the financial process of the hotel will be analysed along with the factors that have an adverse effect on the financial position of the hotel. After that, the impact of those factors on ABC Hotel will be analysed. The next step is to develop the financial contingency plan based on the above analysis. Lastly, the alternative approaches for mitigating the financial risks will be analysed. This is the process of making the financial contingency plan (Anwar 2015). Implementation Strategies for Staff Members It is one of the objectives of ABC Hotel to maintain the full staffing capacity with the help of rapid recruitment. It has been observed that there is a need for 13 staffs in the hotel. The main strategy regarding this matter is to develop a plan to for induction and training for those 13 new joiners within a time span of two months. For this purpose, the recruitment procedure of the organization will be followed. The HR manager recruitment agency will be responsible for the total procedure (Humburg and Van der Velden 2015). The total cost of this recruitment and training process will be $26,000. As per one of the major initiatives of ABC Hotel, the hotel is going to organize an annual professional development program. For this purpose, there is a need for physical resources and services. The physical resources are venue for the training, proper equipment for the program, sitting arrangements, beverages and many others. It has been decided that that there will be colourful decals containing the logo of the hotel in the on the sides and back of the buses. For this purpose, a graphic artist will be hired to make the colourful decals. There will be name of hotel along with the tagline. In the background, the logo and picture of the hotel will be in the decals. One of the most important aspects is the use of the logo of ABC Hotel. There will be a written legal document about the use of the logo of the hotel. It will be written in the legal document that the graphic artist will not have any legal right to use the logo of ABC Hotel apart from the decal in the buses. After the successful completion of this agreement, the purchase agreement will be done with the graphic artist. The KPI Software will be used for monitoring the operational plan. The KPI software will be designed in such a way that it can record all the details of the operational plan. The KPI software will analyse the collected data and information and will present them to the monitoring team as the form of graphical representation. Based on the provided graphs and information from the KPI software, the monitoring team will be able to measure the performance of the organization. The KPI software will assist the monitoring team by providing the relevant data and information from all the different departments of ABC Hotel (Keck and Ross 2014). Effective Communication with the Stakeholders It is utmost important for any organization to communicate the necessary plans of the organization with the stakeholders of the company (Pang et al. 2016). There is not any exception of this fact in case of ABC Hotel. There are various stakeholders in ABC Hotel. They are senior management of the hotel, managers, sales staffs, online and phone sales staffs, major customers of the hotel, customers and the recruitment agency (Bakker, Maat and van Wee 2014). A meeting has been organized make the shareholders of ABC Hotel aware about the operational plan of the hotel. In this process, agenda is an important aspect for this meeting. Agenda refers to the list of topics that will be discussed in the meeting. For this meeting, the agenda of the meeting is to discuss the operational plan with the relevant stakeholder of the hotel to seek approval from them (Rochefort 2016). Three parts of the meeting need to be taken care. The first part is to identify the participants of the meeting. The major participants of the meeting are the above-mentioned stakeholders of ABC Hotel. The second part is to check the availability of the participants of the meeting. For this purpose, a formal letter along with an e-mail will be send to each relevant stakeholders of the meeting informing them about all the details of the meeting along with date and venue. The invitation of the meeting will be sent to all the participants of the meeting both online and physically. The notification will be sent to them in their phones before one two days of the meeting. The project administrator team will give a call to every participants of the meeting before the day of the meeting to confirm their availability in the meeting. It is needed to record all relevant data and information that will be provided during the meeting. The whole meeting will be documented in written form. In addition, there will be video recording system to record the whole video. Every relevant data, information and document will be presented in the meeting along with proper proof. The meeting has taken place in the proper time. The responsibility for the smooth conduct of the meeting was on the chair of the meeting. During the meeting, the operational plan was presented to the stakeholders of ABC Hotel. The meeting was focused on the core topic that is to present the operational plan to the participants. Everything was as per the time schedule. All the necessary facts were presented in a big screen with the help of effective presentation. In addition, the overall budget of the plan was also presented in a convincing way. Some of the audiences did raise some good questions about the effectiveness of the operational plan. At the end of the meeting, the result was satisfactory. After the successful and effective presentation of the operational plan, the majority of the stakeholders approved the plan for implementation. The main two features of the meeting was that it was effectively constructed and within the budget. Details of the Plan From the above analysis, it can be understood that there is a fare scope of the project. The main scope of the project is to implement the operational plan for smooth running of the business of ABC Hotel. During the implementation of the plan, the members of the project team will get fair scope to work on different aspects of the operational plan. This process will increase the knowledge base of the team members. There are various stakeholders of ABC Hotel. They are senior management team, recruitment agency, major and ordinary customers, managers, sales staffs and online sales staffs. It is the responsibility of the stakeholders of ABC Hotel to coordinate the project management team in the implementation of the operational project (Verbeke and Tung 2013). It can be observed that there is a strong relation between the project and organizational objective of ABC Hotel. The main aim of the operational plan is to bring effectiveness in the various operations of ABC Hotel. The operational plan will provide financial stability to the hotel by increasing the revenue by 15%. The successful implementation of the plan will help the hotel in delivering better quality of products and services along with the introduction of new products. More importantly, this plan will assist ABC Hotel in gaining the number one position in the hotel industry (Heagney 2016). For the success of this operational plan, it is needed to have proper resources (Chevalier 2016). First, there should be sufficient money allocated for the implementation of the plan. The next resource is labour. There should be sufficient men in the project team. As an example, to meet the objective of the plan, it is needed to by five buses for delivery and advertisement. The total budget for five buses is $1250000. The head office-marketing manager will be responsible for the purchase of these buses. Risk Analysis There are always risks involved in the implementation process of any kind of plan. There is not any exception of this fact in case of ABC Hotel. It has been observed that the project management team could not acquire the required additional vehicles. This is one of example of the project risk. In order to minimize these risks the risks need to be analysed. In order to treat that particular risk, there should be a proper risk management strategy. In case of the acquirement of the buses, there needs to be a separate team consists of three members. This team will track the process of vehicle acquirement from the order placement to the delivery of the vehicles. In this way, the risk in the acquirement process of the vehicles can be mitigated (Reason 2016). Apart from the above case, there are other areas where risks are involved. There are fare risks involved in the process of seeking approval from the stakeholders. It can be happened that they do not like the plan at all. In addition, six factors have an effect on the risk factor of ABC Hotel. They are political, legal, social, technological, economical and environmental factors. The unstable political condition of the country can affect the business of ABC Hotel. Economical condition can affect the businesses more than anything can. Now-a-days, businesses all over the world are making strategies to encounter the environmental risks. These risks can affect the businesses of ABC Hotel. All these risks can affect the process of achieving the objectives of ABC Hotel. Hence, there is a strong need for making effective strategies in order to achieve the objectives of ABC Hotel. In addition, these strategies will help the organization to encounter the business risks (Sadgrove 2016). Training and Development It is important to implement proper training and development program to make the employee more skilled. One of the important training and development programs of ABC Hotel is to train the sales staffs in order to provide effective sales support. This process will allow the employees become more skilled in the sales process. This training and development program will be done in all the departments of the hotel. The service department managers will be responsible for this training program. For the success of the operational plan, it is needed to have an effective action plan. It can be observed that the implementation of the operational plan is a tough and long process. Hence, the total plan will be divided into small plan for the purpose of easy implementation. There will be small groups that will be responsible for each part of the task. For example, one team will, be responsible for the acquirement of vehicles; another team will be responsible for the smooth conduct of the meeting and others. In addition, there will be specific time for each task. Each task needs to be completed in that specific time. As discussed earlier, there will be a separate team for monitoring and they will measure the performance of the operational plan. In case of reviews, feedbacks will be taken from all the organizational people regarding the progress of the plan. Meetings will be organized in regular basis to discuss the progress of the plan. The plan will be reviewed based on the result. The senior management will review the progress of the plan. There should be a complaint resolution process in ABC Hotel. Problem regarding customer service can be raised from different issues like poor customers service, problem in the system and many others. When these types of complaints arrive, they must be resolved in an effective manner. For this purpose, there should be a problem resolution team. The aim of the team will be to investigate into the complaints and provide quick solution. Conclusion and Recommendation From the above discussion, the successful implementation of any plan depends of some crucial factor. These factors start from seeking approval from the stakeholders and ends at the successful implementation of the plan. In this total process, it is needed to divide the whole task into various subtasks. This process diminishes the extra pressure from the project team members. References Altinay, L., Paraskevas, A. and Jang, S.S., 2015.Planning research in hospitality and tourism. Routledge. Anwar, M., 2015. Contingency Theory and Its Implications to Corporate Financial Planning and Organization Structure.Jurnal Aplikasi Manajemen,13(3), pp.363-370. Bakker, S., Maat, K. and van Wee, B., 2014. Stakeholders interests, expectations, and strategies regarding the development and implementation of electric vehicles: The case of the Netherlands.Transportation Research Part A: Policy and Practice,66, pp.52-64. Chevalier, J.M., 2016. Stakeholder analysis and natural resource management. Heagney, J., 2016.Fundamentals of project management. AMACOM Div American Mgmt Assn. Humburg, M. and Van der Velden, R., 2015. Skills and the graduate recruitment process: Evidence from two discrete choice experiments.Economics of Education Review,49, pp.24-41. Keck, I.R. and Ross, R.J., 2014, February. Exploring customer specific KPI selection strategies for an adaptive time critical user interface. InProceedings of the 19th international conference on Intelligent User Interfaces(pp. 341-346). ACM. Pang, A., Shin, W., Lew, Z. and Walther, J.B., 2016. Building relationships through dialogic communication: organizations, stakeholders, and computer-mediated communication.Journal of Marketing Communications, pp.1-15. Parmenter, D., 2015.Key performance indicators: developing, implementing, and using winning KPIs. John Wiley Sons. Reason, J., 2016.Managing the risks of organizational accidents. Routledge. Rochefort, D.A., 2016. 3. Agenda setting, problem definition, and their contributions to a political policy analysis.Handbook of Public Policy Agenda Setting, p.35. Sadgrove, K., 2016.The complete guide to business risk management. Routledge. Sharda, R., Delen, D. and Turban, E., 2013.Business Intelligence: A managerial perspective on analytics. Prentice Hall Press. Stavrou, V., Kandias, M., Karoulas, G. and Gritzalis, D., 2014, September. Business Process Modeling for Insider threat monitoring and handling. InInternational Conference on Trust, Privacy and Security in Digital Business(pp. 119-131). Springer International Publishing. Verbeke, A. and Tung, V., 2013. The future of stakeholder management theory: A temporal perspective.Journal of Business Ethics,112(3), pp.529-543. Zwetsloot, G.I.J.M., 2014. Key performance indicators.